220-1102 Question #385: Real Exam Question with Answer & Explanation

Question

A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?

Options

• ADisk Management
• BDisk Defragment
• CDisk Cleanup
• DDevice Manager

Explanation

For an older HDD experiencing slow program and file loading despite adequate free space, disk defragmentation is the first step to improve performance.

Common mistakes.

• A. Disk Management is used for partitioning, formatting, and managing disk volumes; it does not directly address performance issues related to file fragmentation.
• C. Disk Cleanup removes temporary files and system files to free up disk space, which is not the primary issue here since the drive has adequate free space, and it doesn't address file fragmentation.
• D. Device Manager is used to manage hardware devices and drivers; it is not relevant for resolving slow performance caused by disk fragmentation on an HDD.

Concept tested. HDD performance optimization

Reference. https://learn.microsoft.com/en-us/windows-server/administration/performance-tuning/subsystem/disk-defrag

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