220-1102 · Question #379
While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the…
The correct answer is D. Recovery key. When repairing a Windows 10 OS, especially in scenarios involving system recovery or accessing encrypted drives, a prompt for a "key" that rejects the administrator password typically refers to a BitLocker recovery key. This key is specifically designed to unlock a…
Question
While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the technician need in order to continue the OS repair?
Options
- ASSL key
- BPreshared key
- CWPA2 key
- DRecovery key
How the community answered
(44 responses)- A5% (2)
- C2% (1)
- D93% (41)
Why each option
When repairing a Windows 10 OS, especially in scenarios involving system recovery or accessing encrypted drives, a prompt for a "key" that rejects the administrator password typically refers to a BitLocker recovery key. This key is specifically designed to unlock a BitLocker-encrypted drive when normal authentication fails.
An SSL key (Secure Sockets Layer) is used for encrypting network communications, not for unlocking an operating system for repair.
A preshared key (PSK) is used for authentication in VPNs or wireless networks, not for Windows OS repair.
A WPA2 key is a password used to secure a Wi-Fi network, unrelated to repairing a Windows operating system.
The prompt for a "key" that rejects the administrator password during an OS repair suggests that BitLocker drive encryption is active on the system drive. In such cases, a unique BitLocker recovery key is required to access the encrypted drive and proceed with repair or recovery operations, as it is separate from user passwords.
Concept tested: Windows BitLocker recovery key
Source: https://support.microsoft.com/en-us/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea02-a080-5f8f3602d3cc
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