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220-1102 · Question #413
220-1102 Question #413: Real Exam Question with Answer & Explanation
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Operational Procedures
Question
A customer is requesting help with a technical issue. Which of the following techniques should the technician use to properly evaluate and correct the customer concern?
Options
- AHave a videoconference using the customer's personal phone so the customer can share the
- BAsk yes or no questions so that the answers are clear.
- CUse open-ended questions to get additional information.
- DAsk for the customer's password so the issue can be resolved quickly and directly by the
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Topics
#Customer Communication#Troubleshooting Methodology#Information Gathering#Open-ended Questions