220-1102 · Question #391
A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run…
The correct answer is B. Attach the external hardware token. If specialized software displays an "not authorized to run" message, it likely indicates a missing or unverified license, often enforced by a hardware token.
Question
A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?
Options
- AInstall the software in safe mode.
- BAttach the external hardware token.
- CInstall OS updates.
- DRestart the workstation after installation
How the community answered
(31 responses)- A3% (1)
- B84% (26)
- C6% (2)
- D6% (2)
Why each option
If specialized software displays an "not authorized to run" message, it likely indicates a missing or unverified license, often enforced by a hardware token.
Installing software in safe mode does not address licensing or authorization issues; it is for troubleshooting system stability.
Specialized software frequently uses hardware tokens, also known as dongles, as a form of digital rights management (DRM) or license enforcement. If the token is not attached or not detected by the workstation, the software's license cannot be verified, preventing it from running.
Installing OS updates is unlikely to resolve a specific software authorization issue unless the updates include a driver for the hardware token, which is a less direct solution.
Restarting the workstation after installation is a general troubleshooting step but does not directly address a "not authorized to run" message related to licensing.
Concept tested: Software licensing and hardware tokens
Topics
Community Discussion
No community discussion yet for this question.