A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Choose…

Local Network Connection settings are for configuring network adapters and do not provide malware removal capabilities.

User Account Control (UAC) is a security feature that prompts for administrative consent, not a tool for malware removal.

Windows Backup and Restore is used for system recovery and data restoration, not for actively scanning and removing malicious software.

Windows Firewall controls network traffic based on rules but does not scan for or remove malicious software residing on the system.

Windows Defender is Microsoft's integrated anti-malware solution, specifically designed to scan, detect, and remove various types of malicious software from a Windows device, making it a primary tool for malware removal.

A Network Packet Analyzer, while not directly removing files, is crucial for identifying and understanding the network activity of malicious software, such as command-and-control communications or data exfiltration. This information is vital for comprehensive remediation, including blocking malicious traffic and ensuring the malware's network capabilities are neutralized as part of the removal process.