A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the t

AAA (Authentication, Authorization, and Accounting) is a framework for controlling network access and is not a tool for remote desktop control.

SSH (Secure Shell) is primarily used for secure command-line access to remote servers or Linux/Unix systems, not for graphical remote assistance on a Windows desktop.

Remote Desktop Protocol (RDP) allows a technician to connect to a user's Windows computer over the network, view their screen, and control their mouse and keyboard, providing direct assistance with program features as if they were physically present. Since the user is on the same network, direct RDP access is feasible without additional tunneling.

VPN (Virtual Private Network) is used to create a secure connection over an unsecured network, typically when a user is off the internal network, which is not the case here as they are on the same network.