CSSGB Exam Questions

Which of the following describes poorly functioning teams?

Effective team mechanics would typically NOT include which of the following?

When giving instructions to those who will perform a task, the communication process is completed:

Understanding, controlling and improving an organization's processes to create value for all stakeholders would be called:

As an alternative to QFD, the plotting of items of customer importance versus the customer's corresponding satisfaction level, using a form of Likert scale would most appropriately...

One would say that, from an overall perspective, the activities of a company are tied together by:

If a company fails to meet their quarterly projected sales and profit forecasts, which of the following stakeholder groups would be LEAST affected?

The key difference between internal and external customers is:

On surveys from customers, what do high customer satisfaction numbers NOT indicate?

The fundamental purpose of establishing teams is to:

Which six sigma role is most likely to define objectives for an improvement team?

The organization's customer service program can be enhanced in many ways. One of the ways would be:

A 23 full factorial design with 2 replications provides information about:

A 23 full factorial design attempts to prevent the effect of lurking variables by

A 23 full factorial design with 2 replications per cell requires runs.

A 23 full factorial design can be physically represented by which shape?

The purpose of a full factorial design is to:

The above design matrix layout is called:

Compute the average effect of X3:

Compute the average effect of the interaction between X1 and X3.

From an upper management perspective, what has been the principal motivating factor in embracing six sigma?

The SIPOC business model provides all of the following benefits, EXCEPT:

In most cases, an improvement team receives the least control and direction during which of the following stages?

Which of the new quality management tools is used to organize facts and data about an unfamiliar subject or problem?

The purpose of "rolled throughput yield" in the six sigma define step would include all of the following, EXCEPT:

Flowcharting of activities and systems is most helpful in detecting:

A null hypothesis requires several assumptions, a basic one of which is:

Which three of the following four techniques could easily be used to display the same data?

In the regression equation y = mx + b, y increases with x in all cases:

If a sample size of 16 yields an average of 12 and standard deviation of 3, estimate the 95% confidence interval for the population (assume a normal distribution).

A technique used to measure the degree of interdependence between two random variables is:

In a full factorial experimental design, factors A and B are both tested at 4 levels. How many experiments are conducted?

The smallest run number possible to examine the main effects of 22 factors at 2 levels is:

The main difference between traditional kaizen and the kaizen blitz approach is:

In a hypothetical situation, if all within time, piece to piece, and measurement variation were removed from a process, what would be left?

Overproduction, scrap, waiting, and excess motion are all forms of:

Consider the following definition: "The best combination of machines and people working together to produce a product or service at a particular point in time." What lean concept i...

Which of the following is NOT a widely recognized topic area for DFX?

A bar chart that depicts the frequencies of numerical or measurement data.

A systematic group of activities intended to recognize and evaluate the potential failure of a product/process and the effects of that failure.

Inputs to a process that can be manipulated during experimentation.

The probability of accepting the alternative hypothesis (H1) when the null hypothesis (Ho) is true.

An advanced flowcharting method, identifying the process input variables "x" and the relationship to the process output variables "y".

An improvement process in which a company measures its performance against that of bestin- class companies, determines how those companies achieved their performance levels, and us...

A procedure whereby one or two mutually exclusive and exhaustive statements about a population is concluded. Information from a sample is used to infer something about a population...

A graphical tool for ranking causes from most significant to least significant.

The probability of accepting the null hypothesis (Ho) when the alternative (H1) is true.

For a set of data, the average squared deviation from the mean, with a denominator of n-1.

Provides relationship between two variables, and provides a visual correlation coefficient.

A definition of the possible outcomes of interest from a given experiment?