CSSGB · Question #48
Compute the Process Sigm Which DPMO should you use? Why? Answer: Process sigma assuming a 1.5 sigma shift in the mean for the empirical DPMO of 11,200 is 3.1 to 3.2. Process sigma assuming a 1.5 sigma
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Question
Compute the Process Sigm Which DPMO should you use? Why? Answer:
Process sigma assuming a 1.5 sigma shift in the mean for the empirical DPMO of 11,200 is 3.1 to 3.2. Process sigma assuming a 1.5 sigma shift in the mean for the theoretical DPMO of 48,000 is 3.7 to 3.8. Neither DPMO should be used because the process is not stable. A process sigma calculation is not appropriate for this process at this time.
Options
- AProvide better procedures for customer service personnel
- BRestrict access to customer data
- CHave supervisors available to answer more questions
- DUtilize employee involvement
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