ASQ
CSSGB · Question #5
CSSGB Question #5: Real Exam Question with Answer & Explanation
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Question
As an alternative to QFD, the plotting of items of customer importance versus the customer's corresponding satisfaction level, using a form of Likert scale would most appropriately be called:
Options
- AA matrix diagram
- BA perceptual map
- CA cause-and-effect matrix
- DA correlation chart
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