CSSGB · Question #28
Define must-be, one way, and attractive quality that can result from a Kano survey. Make sure your answer is based on the dimensions of performance and satisfaction. Draw a picture to illustrate your
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Question
Define must-be, one way, and attractive quality that can result from a Kano survey. Make sure your answer is based on the dimensions of performance and satisfaction. Draw a picture to illustrate your explanation. Answer:
Must-be- User satisfaction is not proportional to the performance of the feature. The lower the performance, the lower the user satisfaction, but high performance creates feelings of indifference to the feature. One-way - User satisfaction is proportional to the performance of the feature; the less performance the less user satisfaction, and the more performance, the more user satisfaction. Attractive - User satisfaction is not proportional to the performance of the feature; low levels of performance create feelings of indifference to the feature, but high levels of performance create feelings of delight to the feature.
Options
- AThe answer for must-be- User satisfaction is not proportional to the performance of the feature. The lower the performance, the lower the user satisfaction, but high performance creates feelings of indifference to the feature. One-way - User satisfaction is proportional to the performance of the feature. The higher the performance, the higher the user satisfaction. The lower the performance, the lower the user satisfaction. Attractive - User satisfaction is not proportional to the performance of the feature; low levels of performance create feelings of indifference to the feature, but high levels of performance create feelings of delight to the feature.
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