Give an example of a project charter. Label each of the 5 parts of the project charter. Answer: Decrease (direction) of the number of customer complaints (CTQ measure) caused by athome repairs…

Question

Options

• ADecrease (direction) of the number of customer complaints (CTQ measure) caused by athome repairs (process) from 20 per day to 0 per day (CTQ target) by March 1, 2004 (deadline).

• A
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Explanation

Option A is correct because it contains all five required components of a project charter, each clearly labeled: a direction (Decrease), a CTQ measure (number of customer complaints), a process (at-home repairs), a CTQ target (from 20 to 0 per day), and a deadline (March 1, 2004). Since this is a single-answer question with only one option, it serves primarily as a recognition and labeling exercise rather than a discrimination task - the goal is to understand why the statement qualifies as a complete project charter. There are no distractors here, so the focus should be on memorizing the five parts and how each maps to a real phrase in the sentence.

Memory tip: Use the acronym D-M-P-T-D - Direction, Measure, Process, Target, Deadline - and remember that a good project charter answers: "Which way? What metric? Where in the process? How much change? By when?"

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