CSSGB Exam Questions

The number of units in a sample.

A document that describes the required characteristics for the quality of a product or service, including measures and control methods.

The charting of a data set in which most of the data points are concentrated around the average (mean), thus forming a bell-shaped curve.

A methodology that provides businesses with the tools to improve the capability of their business processes.

A branch of applied statistics dealing with planning, conducting, analyzing, and interpreting controlled tests to evaluate the factors that control the value of a parameter or grou...

Range which a parameter that a population may be expected to fall, on the basis of measurement, with some specific confidence level or confidence coefficient.

Possible results of a random experiment.

The measure of the likelihood of a given event occurring.

A set or collection of objects or individuals. It can be the corresponding set of values that measure a certain characteristic of a set of objects or individuals.

A simple data recording device, custom designed by the user, which allows them to interpret the results.

Basic tool of statistical process control. It consists of a run chart, together with statistically determined upper and lower control limits and a centerline.

A pictorial diagram showing possible causes (process inputs) for a given effect (process outputs). It is also referred to as the "Ishikawa diagram" or "fishbone diagram."

The chance of making a right or wrong conclusion.

Arithmetic average of a set of values.

A set of values or items selected from some population.

The middle value of a data set when the values are arranged in either ascending or descending order.

The use of basic graphical and statistical methods for analyzing and controlling the variation of a process, and thus continuously improving the process.

Countable observations, for example, number of defects.

One of the most common measures of variability in a data set or population.

Data coming basically from GO/NO-GO, pass/fail determinations of whether units conform to standards.

Concerning the values of a variable, as opposed to attribute data. A dimensional value can be recorded and is only limited in value by the resolution of the measurement system.

The statistics that summarize a population are referred to as

The following chart was developed by a six sigma team to measure reactions on two different products. In this chart, temperature represents the

Which of the following measures is increased when process performance is improved?

Which of the following tools can be used to identify and quantify the source of a problem?

A correlation analysis is used to provide a numeric value for which of the following types of relationships between two variables?

Which of the following tools is used to translate broad requirements into specific requirements?

Which of the following tools is used extensively in quality function deployment (QFD)?

Which of the following control charts is used to monitor discrete data?

Which of the following shapes is used to present a termination point in a flowchart?

For a normal distribution, two standard deviations on each side of the mean would include what percentage of the total population?

Which of the following is a commonly accepted level for alpha risk?

When the sampling method used creates a difference between the result obtained from the sample and the actual population value, the difference is known as

Which of the following is an example of mistake-proofing?

Which of the following is the key objective of a six sigma project?

Which of the following tools is used to identify potential events and contingencies for an implementation plan?

Which of the following measures is used to show the ratio of defects to units?

Which of the following terms is used to describe the risk of a type I error in a hypothesis test?

Positional, cyclical, and temporal variations are most commonly analyzed in

In order for value flow analysis to be effective, a team must take which of the following steps first?

When an inspection process rejects conforming product, what type of error is being made?

The critical path for a project is best described as the

Statistical process control (SPC) is best defined as the use of

A measurement system analysis is designed to assess the statistical properties of

When calculating the Cp index, what does the standard deviation represent in the formula?

The right hand side of a completed "house of quality" (HOQ) displays rankings and values for:

Which of the following techniques has proven useful in translating customer needs into product design features?

The SIPOC business model helps everyone in the company see the business from an overall process perspective. However, it does NOT:

Having extensive industry knowledge makes upper management "experts" in customer needs and desires. To win in the marketplace they should:

A customer satisfaction program was started on the right foot and has gone very well for the last year or so. The company should: