CSSGB · Question #116
An improvement process in which a company measures its performance against that of bestin- class companies, determines how those companies achieved their performance levels, and uses the information…
The correct answer is C. Benchmarking. Benchmarking is correct because it is precisely defined as the practice of comparing your organization's performance metrics and processes against industry-leading companies, then adopting their best practices to close the performance gap - exactly what the question describes…
Question
An improvement process in which a company measures its performance against that of bestin- class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance.
Options
- AControl Chart
- BSix Sigma
- CBenchmarking
- DCause and Effect Diagram
How the community answered
(24 responses)- B4% (1)
- C92% (22)
- D4% (1)
Explanation
Benchmarking is correct because it is precisely defined as the practice of comparing your organization's performance metrics and processes against industry-leading companies, then adopting their best practices to close the performance gap - exactly what the question describes.
Why the distractors are wrong:
- A. Control Chart - a statistical tool used to monitor process variation over time; it measures stability, not competitor comparison.
- B. Six Sigma - a data-driven methodology for reducing defects and process variation (targeting 3.4 defects per million opportunities); it's an internal improvement framework, not a competitor-comparison process.
- D. Cause and Effect Diagram - also called a fishbone or Ishikawa diagram; it maps potential causes of a problem, with no external performance comparison involved.
Memory tip: Think of "bench" as a scoreboard - benchmarking is about checking your score against the best players in the game and learning how they got there.
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