CSSGB · Question #89
Explain why standardization is such an important part of Six Sigma. Answer: Standardization of a process creates a known best practice flowchart that can be improved by one or more employees…
The correct answer is A. Bottom line results. Option A is correct because standardization in Six Sigma ultimately drives bottom line results - by establishing a single, documented best-practice process, organizations can measure, improve, and sustain efficiency gains that directly reduce costs and waste, translating into…
Question
Explain why standardization is such an important part of Six Sigma. Answer:
Standardization of a process creates a known best practice flowchart that can be improved by one or more employees, perhaps a Six Sigma project team. There are multiple variations of a process without standardization. The lack of standardization makes process improvement very difficult because there is not one process to be improved, rather, there are many versions of the same process needed improvement.
Options
- ABottom line results
- BMarket share growth
- CDefect reductions
- DCustomer focus
How the community answered
(67 responses)- A93% (62)
- B1% (1)
- C4% (3)
- D1% (1)
Explanation
Option A is correct because standardization in Six Sigma ultimately drives bottom line results - by establishing a single, documented best-practice process, organizations can measure, improve, and sustain efficiency gains that directly reduce costs and waste, translating into financial performance.
B (Market share growth) is wrong because Six Sigma is an internal process improvement methodology focused on operational efficiency, not a marketing or competitive strategy tool. C (Defect reductions) is a tempting distractor - defect reduction is how Six Sigma works, but it is a means to an end, not the reason standardization matters; the underlying purpose is the financial impact that follows. D (Customer focus) is a principle of quality management broadly, but it does not specifically explain why having one standardized process is critical to improvement.
Memory tip: Think of Six Sigma as a business tool first - the "Sigma" measures process quality, but the boardroom cares about the bottom line. When in doubt, ask "what does the CEO care about most?" - that's your answer.
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