CSSGB · Question #15
Explain the origin of the "6" and "3.4" in Six Sigma management. Use a diagram that includes the Voice of the Customer and the Voice of the Process. Answer: Through the continuous process improvement,
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Question
Explain the origin of the "6" and "3.4" in Six Sigma management. Use a diagram that includes the Voice of the Customer and the Voice of the Process. Answer:
Through the continuous process improvement, the variation of process is reduced. Thus, the relationship between Voice of Customer and Voice of Process moves to a better level, Voice of Process is half the Voice of Customer, that is --- the process improves from a 3- sigma process to a 6- sigma process.
Exhibit
Options
- AThrough the continuous process improvement, the variation of process is reduced. Thus, the relationship between Voice of Customer and Voice of Process moves to a better level, Voice of Process is half the Voice of Customer, that is --- the process improves from a 3- sigma process to a 6- sigma process.
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