CSSGB · Question #52
The organization's customer service program can be enhanced in many ways. One of the ways would be:
The correct answer is D. Utilize employee involvement. Customer service is important to an organization. To increase its effectiveness, everyone should be involved. This would mean all employees. Better procedures (answer a) can help. Restricting access to customer data (answer b) is not good. A supervisor being available to answer…
Question
The organization's customer service program can be enhanced in many ways. One of the ways would be:
Options
- AProvide better procedures for customer service personnel
- BRestrict access to customer data
- CHave supervisors available to answer more questions
- DUtilize employee involvement
How the community answered
(17 responses)- A6% (1)
- C6% (1)
- D88% (15)
Explanation
Customer service is important to an organization. To increase its effectiveness, everyone should be involved. This would mean all employees. Better procedures (answer a) can help. Restricting access to customer data (answer b) is not good. A supervisor being available to answer more questions (answer c) is going backwards. Employee involvement places decision making at the level where the action occurs (answer d).
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