33820X Exam Questions
70 real 33820X exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best...
- Question #2
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose...
- Question #3
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications: - Desktop applications - Call Routing Server - Multimedia services - Man...
- Question #4
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpo...
- Question #5
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customiz...
- Question #6
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake proce...
- Question #7
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements. To support large capacity SIP call centers, what...
- Question #8
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options: - Single Server - Multiple Server - Single VMS - Multiple Server - Multiple VMS In...
- Question #9
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
- Question #10
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments. From a migration standpoint, in addition to Avaya Aura® Call Cent...
- Question #11
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- Question #12
Refer to the exhibit. The exhibit contains the deployment options for Communication Manager. What is the Virtual Appliance that Pod FX Is transitioning to?
- Question #13
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- Question #14
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation. Avaya's open architecture provides feature and inves...
- Question #15
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems....
- Question #16
Refer to the exhibit. The exhibit shows a basic Avaya Oceana?setup with Call Center Elite, showing a complete multi- touch solution with Call Center Elite serving customers via voi...
- Question #17
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- Question #18
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries. Which software delivery is multi-tenant and designed for customers that require more standard feature fun...
- Question #19
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents w...
- Question #20
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- Question #21
Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and AP...
- Question #22
Avaya enabled the automated installation of the Avaya OneCloudTM ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Ava...
- Question #23
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires e...
- Question #24
The Cloud Operations team is dedicated to Avaya OneCloudTM ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneClou...
- Question #25
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Pu...
- Question #26
A customer requires a Call Center feature that will provide the following: - A routing algorithm to manage agents, call volumes, service levels, and predict call wait time - As age...
- Question #27
Refer to the exhibit. In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communi...
- Question #28
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedic...
- Question #29
A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and...
- Question #30
Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite...
- Question #31
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs...
- Question #32
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set. Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two....
- Question #33
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed. Which Avaya OneCloudTM ReadyNow offer is the foundatio...
- Question #34
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements: - Increase in agents from 300 to 400 - Agent/Remote Worker...
- Question #35
Refer to the exhibit. This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloudTM ReadyNow. With the information in the...
- Question #36
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work. To support a customer's requirement for Remote Ag...
- Question #37
You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referenci...
- Question #38
How can an installer identify if a customer has the Call Center Elite package?
- Question #39
A customer has provided you with the following solution requirements: - A 360-degree view of the customer journey across touch points and agent interactions - Leverage the thin cli...
- Question #40
An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements: - Synchronizes with a deskphone to share the control of telephony and agent...
- Question #41
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and...
- Question #42
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- Question #43
Refer to the exhibit. This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate bus...
- Question #44
Avaya IXTM Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- Question #45
Refer to the exhibit. Based on the following features and functions: - Able to choose the best agent available to handle an outbound contact - Supports behavior-based past and pred...
- Question #46
You are designing a solution for a customer with Avaya IXTM Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center. When determining the number of DSP's requ...
- Question #47
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small cam...
- Question #48
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent...
- Question #49
A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions. Which object should the...
- Question #50
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)