33820X Exam Questions

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best...

A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose...

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications: - Desktop applications - Call Routing Server - Multimedia services - Man...

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpo...

Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customiz...

Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake proce...

Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements. To support large capacity SIP call centers, what...

A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options: - Single Server - Multiple Server - Single VMS - Multiple Server - Multiple VMS In...

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A client wants a solution to view live, real-time information, and see the immediate results of their adjustments. From a migration standpoint, in addition to Avaya Aura® Call Cent...

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

Refer to the exhibit. The exhibit contains the deployment options for Communication Manager. What is the Virtual Appliance that Pod FX Is transitioning to?

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation. Avaya's open architecture provides feature and inves...

An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems....

Refer to the exhibit. The exhibit shows a basic Avaya Oceana?setup with Call Center Elite, showing a complete multi- touch solution with Call Center Elite serving customers via voi...

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries. Which software delivery is multi-tenant and designed for customers that require more standard feature fun...

A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents w...

Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and AP...

Avaya enabled the automated installation of the Avaya OneCloudTM ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Ava...

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires e...

The Cloud Operations team is dedicated to Avaya OneCloudTM ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneClou...

Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Pu...

A customer requires a Call Center feature that will provide the following: - A routing algorithm to manage agents, call volumes, service levels, and predict call wait time - As age...

Refer to the exhibit. In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communi...

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedic...

A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and...

Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite...

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs...

Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set. Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two....

A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed. Which Avaya OneCloudTM ReadyNow offer is the foundatio...

During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements: - Increase in agents from 300 to 400 - Agent/Remote Worker...

Refer to the exhibit. This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloudTM ReadyNow. With the information in the...

Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work. To support a customer's requirement for Remote Ag...

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referenci...

How can an installer identify if a customer has the Call Center Elite package?

A customer has provided you with the following solution requirements: - A 360-degree view of the customer journey across touch points and agent interactions - Leverage the thin cli...

An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements: - Synchronizes with a deskphone to share the control of telephony and agent...

A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and...

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

Refer to the exhibit. This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate bus...

Avaya IXTM Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

Refer to the exhibit. Based on the following features and functions: - Able to choose the best agent available to handle an outbound contact - Supports behavior-based past and pred...

You are designing a solution for a customer with Avaya IXTM Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center. When determining the number of DSP's requ...

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small cam...

A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent...

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions. Which object should the...

A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)