Avaya
33820X · Question #42
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
The correct answer is A. To increase first contact resolution. See the full explanation below for the reasoning.
Question
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
Options
- ATo increase first contact resolution
- BTo increase agent retention
- CTo increase self-service usage
- DTo increase digital channel usage
How the community answered
(37 responses)- A70% (26)
- B8% (3)
- C5% (2)
- D16% (6)
Community Discussion
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