Refer to the exhibit. This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units…

Refer to the exhibit. This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point. How many Automatic Call Distribution (ACD) queues can a single CMS system report on?