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33820X · Question #43
33820X Question #43: Real Exam Question with Answer & Explanation
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Question
Refer to the exhibit. This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point. How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
Exhibit
Options
- A15
- B10
- C8
- D5
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