33820X · Question #70
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration. Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members…
The correct answer is C. Presence Plug-In. Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Cisco, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test, First Pass. Help you to…
Question
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration. Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
Options
- AEMC Plug-In
- BSupervisor Plug-In
- CPresence Plug-In
- DAgent Plug-in
How the community answered
(47 responses)- A4% (2)
- B9% (4)
- C72% (34)
- D15% (7)
Explanation
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