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33820X · Question #70
33820X Question #70: Real Exam Question with Answer & Explanation
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Question
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration. Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
Options
- AEMC Plug-In
- BSupervisor Plug-In
- CPresence Plug-In
- DAgent Plug-in
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