Avaya
33820X · Question #45
33820X Question #45: Real Exam Question with Answer & Explanation
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Question
Refer to the exhibit. Based on the following features and functions: - Able to choose the best agent available to handle an outbound contact - Supports behavior-based past and predicted future behavior for customers and agents - Supports data trending to determine patterns which is refreshed daily - POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
Options
- AAvaya Intelligent Customer Routing
- BWorkspaces for Elite with POM Integration
- CBest Service Routing
- DAfiniti Enterprise Behavioral Pairing
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