Avaya
33820X · Question #46
33820X Question #46: Real Exam Question with Answer & Explanation
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Question
You are designing a solution for a customer with Avaya IXTM Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center. When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
Options
- ANumber of agents X 5 = DSPs
- BNumber of agents X 4 = DSPs
- CNumber of agents X 3 = DSPs
- DNumber of agents X 2 = DSPs
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