Avaya
33820X · Question #2
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
The correct answer is A. Customer Feedback B. Speech/Voice Analytics E. Desktop and Process Analytics. See the full explanation below for the reasoning.
Question
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
Options
- ACustomer Feedback
- BSpeech/Voice Analytics
- CQuality Monitoring
- DWorkforce Management
- EDesktop and Process Analytics
How the community answered
(26 responses)- A81% (21)
- C12% (3)
- D8% (2)
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