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33820X · Question #1
33820X Question #1: Real Exam Question with Answer & Explanation
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Question
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent. Which application supports POM and Afiniti Enterprise Behavioral Pairing?
Options
- AAvaya Aura® Call Center Elite
- BAvaya Aura® Session Manager
- CAvaya Aura® Call Center Elite Multichannel
- DAvaya Intelligent Customer Routing
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