With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent. Which application supports POM and Afiniti Enterprise Behavioral Pairing?

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A. Avaya Aura® Call Center Elite

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B. Avaya Aura® Session Manager

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C. Avaya Aura® Call Center Elite Multichannel

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D. Avaya Intelligent Customer Routing

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to…

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