33820X Exam Questions

From a migration standpoint, when implementing Avaya Oceana® and Avaya AnalyticsTM, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administ...

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (...

An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only...

A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to...

A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to...

A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications....

Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?

In which document can the events table be found?

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system. Which three core server applications require manual configurat...

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates. To become agile to changing business conditions and minimize...

A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. The...

Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows. Which Avaya Bre...

A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the...

Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three...

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource. Using one platform and single-user interface, what are three functions that...

The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site. Which di...

The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration. Which plug-in allows agents to monitor the telephone activity of other call center agents o...