Avaya
33820X · Question #62
33820X Question #62: Real Exam Question with Answer & Explanation
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Question
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing. Which application solution will meet their requirements?
Options
- AAvaya Proactive Outreach Manager
- BAvaya IXTM Workforce Engagement
- CAvaya Intelligent Customer Routing
- DAvaya Call Management System
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