Avaya
33820X · Question #62
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to…
The correct answer is C. Avaya Intelligent Customer Routing. See the full explanation below for the reasoning.
Question
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing. Which application solution will meet their requirements?
Options
- AAvaya Proactive Outreach Manager
- BAvaya IXTM Workforce Engagement
- CAvaya Intelligent Customer Routing
- DAvaya Call Management System
How the community answered
(46 responses)- A7% (3)
- B9% (4)
- C83% (38)
- D2% (1)
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