Avaya
33820X · Question #34
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements: - Increase in agents from 300 to 400 - Agent/Remote Workers 10% of agents…
The correct answer is A. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License. See the full explanation below for the reasoning.
Question
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
- Increase in agents from 300 to 400
- Agent/Remote Workers 10% of agents
- Increase in CMS Supervisors from 30 to 40
- No increase in 900 Business Users
- Avaya IXTM Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
Options
- ACore Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License:
- BCore Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License:
- CCore Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License:
- DCore Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License:
How the community answered
(17 responses)- A76% (13)
- B12% (2)
- C6% (1)
- D6% (1)
Community Discussion
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