Avaya
33820X · Question #32
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set. Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
The correct answer is A. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client D. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls). See the full explanation below for the reasoning.
Question
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set. Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
Options
- AAvaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- BMicrosoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
- CAvaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client)
- DMicrosoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
How the community answered
(26 responses)- A81% (21)
- B15% (4)
- C4% (1)
Community Discussion
No community discussion yet for this question.