Avaya
33820X · Question #48
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best…
The correct answer is B. Avaya Aura® Call Center Elite. See the full explanation below for the reasoning.
Question
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing. Based on these requirements, which solution would you recommend to the customer?
Options
- AAvaya Aura® Elite Multichannel
- BAvaya Aura® Call Center Elite
- CAvaya Intelligent Customer Routing
- DAvaya Proactive Contact
How the community answered
(47 responses)- A2% (1)
- B83% (39)
- C4% (2)
- D11% (5)
Community Discussion
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