Avaya
33820X · Question #16
33820X Question #16: Real Exam Question with Answer & Explanation
The correct answer is D. Avaya Experience Portal. See the full explanation below for the reasoning.
Question
Refer to the exhibit. The exhibit shows a basic Avaya Oceana?setup with Call Center Elite, showing a complete multi- touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more. In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
Exhibit
Options
- AAvaya Aura® Application Enablement Services
- BAvaya Aura® Communication Manager
- CAvaya Aura® Call Center Elite Multichannel
- DAvaya Experience Portal
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