Avaya
33820X · Question #39
A customer has provided you with the following solution requirements: - A 360-degree view of the customer journey across touch points and agent interactions - Leverage the thin client Interface to…
The correct answer is C. Avaya Workspaces® for Elite. See the full explanation below for the reasoning.
Question
A customer has provided you with the following solution requirements:
- A 360-degree view of the customer journey across touch points and agent interactions
- Leverage the thin client Interface to reduce costs versus downloading and managing thick
clients
- No modifications to the Call Center Elite infrastructure
- Enrich and personalize the customer experience by delivering relevant customer information
from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
Options
- AAvaya IXTM Workforce Engagement
- BAvaya Call Management System
- CAvaya Workspaces® for Elite
- DAvaya Breeze®
How the community answered
(24 responses)- A13% (3)
- B4% (1)
- C79% (19)
- D4% (1)
Community Discussion
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