An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements: - Synchronizes with a deskphone to share the control of telephony and agent features…

An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:

• Synchronizes with a deskphone to share the control of telephony and agent features
• Includes capabilities of integrated video and Instant messaging
• Increases collaboration
• Reduces agent talk time and facilitates first call resolution

To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)