220-1102 Exam Questions
828 real 220-1102 exam questions with expert-verified answers and explanations. Page 11 of 17.
- Question #526Operational Procedures
An organization is creating guidelines for the incorporation of generative AI solutions. In which of the following would these guidelines be published?
Acceptable Use PolicyGenerative AIOrganizational policiesIT governance - Question #527Security
When visiting a particular website, a user receives a message stating, 揧our connection is not private? Which of the following describes this issue?
SSL/TLSCertificatesBrowser securityHTTPS - Question #528Security
Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?
Malware removalAntimalwareSecurity best practicesSoftware troubleshooting - Question #529Operational Procedures
A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should...
ProfessionalismCustomer communicationService managementCustomer service - Question #530Networking
A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of...
Proxy serverInternet OptionsNetwork configurationClient configuration - Question #531Security
A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redir...
MalwareBrowser HijackingSecurity Best PracticesSoftware Installation - Question #532Security
A company is creating an access control system that uses something you have and something you are. Which of the following will be required for user authentication? (Choose two.)
Authentication factorsBiometricsSmartcard authenticationAccess control - Question #533Mobile devices
An administrator configured security features on company-owned mobile devices to help protect against data loss. Which of the following is the best way to protect data on a misplac...
Mobile device securityData protectionDevice encryptionMisplaced devices - Question #534Software Troubleshooting
A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?
Driver managementSystem configurationTroubleshooting toolsWindows utilities - Question #535Operating Systems
Which of the following operating systems is most commonly used in embedded systems?
Operating SystemsEmbedded SystemsLinux - Question #536Operating Systems
A user identified that a program installed in a workstation does not have optional features enabled. Which of the following must the technician do to install the optional features?
Software modificationPrograms and FeaturesApplication managementWindows OS - Question #537Security
A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?
Brute-force attacksMultifactor authentication (MFA)Security controlsAuthentication - Question #538Software Troubleshooting
A user is experiencing the following issues with Bluetooth on a smartphone: - The user cannot hear any sound from a speaker paired with the smartphone. - The user is having issues...
BluetoothTroubleshootingMobile devicesConnectivity - Question #539Hardware
A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component...
Hardware selectionWorkstation componentsDedicated GPU3D rendering - Question #540Networking
A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output: Which of the following ports should be opened to allow for DNS...
DNSPort numbersFirewall - Question #541Security
When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the emai...
Email encryptionCryptographic keysData securityDecryption - Question #542Operational Procedures
Which of the following statements describes the purpose of scripting languages?
ScriptingAutomationCommand-line toolsOperational procedures - Question #543Operating Systems
A technician is setting up a printer on a Linux workstation. Which of the following commands should the technician use to set the default printer?
Linux commandsPrinter configurationlpoptionsDefault printer - Question #544Security
A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?
PhishingEmail SecuritySpam FilterCybersecurity - Question #545Software Troubleshooting
A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?
Windows startupBoot loggingOS troubleshootingDiagnostic tools - Question #546Operational Procedures
A payroll server has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should b...
Backup methodsData recoveryServer administrationBusiness continuity - Question #547Security
A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following...
Malware preventionUSB securityUser permissionsOperating system configuration - Question #548Operating Systems
A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?
Windows 10Parental ControlsFamily OptionsScreen Time Limits - Question #549Hardware and network troubleshooting
A user reports that a new, personally owned tablet will not connect to the corporate Wi-Fi network. The user is able to connect to the Wi-Fi network with other devices, and the tab...
Network TroubleshootingBYODMAC FilteringNetwork Access Control - Question #550Operational Procedures
A technician is on site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolv...
Customer serviceCommunication skillsConflict resolutionProfessionalism - Question #551Operational Procedures
Which of the following should be documented to ensure that the change management plan is followed?
Change ManagementDocumentationIT OperationsScope Definition - Question #552Operational Procedures
A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically impor...
Business impactFinancial considerationsIT managementSystem upgrades - Question #553Operating Systems
Which of the following file types should be used to install software on a macOS computer? (Choose two.)
macOSSoftware InstallationFile Types - Question #554Software Troubleshooting
A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is th...
Windows TroubleshootingCommand LineSystem File CheckerBoot Problems - Question #555Security
A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take...
Malware removalNetwork isolationTroubleshootingSecurity best practices - Question #556Security
A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS, the malware infection returned later that...
Malware persistenceBoot sector virusOS reinstallationSystem infection - Question #557Operating Systems
A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the instal...
Windows 10 installationOperating system prerequisitesStorage requirementsBare-metal installation - Question #558Operating Systems
Which of the following operating systems would most likely be used to run the inventory management system at a factory?
Operating SystemsOS selectionBusiness applicationsWindows OS - Question #559Operating Systems
A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accompl...
Active DirectoryGroup PolicyFolder RedirectionUser Profile Management - Question #560Operating Systems
A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?
Command Line Interface (CLI)Windows commandsFile system managementDirectory creation - Question #561Hardware
Which of the following is the most likely reason a filtration system is critical for data centers?
Filtration systemsData center maintenanceDust controlHardware protection - Question #562Operating Systems
Which of the following Linux commands would help to identify which directory the user is currently operating in?
Linux commandsCLIFile system navigationpwd command - Question #563Security
Which of the following authentication methods should be used for BYOD wireless devices?
AuthenticationBYOD securityWireless networkingRADIUS protocol - Question #564Software Troubleshooting
A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following sho...
Mobile device troubleshootingMalware removalApplication managementSecurity patches - Question #565Networking
A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?
Windows 10Network settingsWi-Fi configurationSSID - Question #566Operating Systems
A customer is configuring on an old desktop an inexpensive file server to share photos and videos and wants to avoid complicated licensing. Which of the following operating systems...
Operating system typesFile serverOS licensingLinux - Question #567Operational Procedures
A technician is following the ticketing system's best practices when handling user support requests. Which of the following should the technician do first when responding to a user...
Ticketing systemUser supportCommunicationTroubleshooting methodology - Question #568Security
Which of the following is used to prevent automobiles from crashing into a building?
Physical securityBollardBuilding protection - Question #569Operating Systems
Which of the following operating systems uses the ext4 filesystem type?
Operating SystemsFilesystemsext4Linux - Question #570Security
A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license. Which of the followi...
Antivirus softwareSoftware licensingOpen-source softwareSecurity solutions - Question #571Security
A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?
Forensic investigationEvidence trackingChain of custodySecurity procedures - Question #572Security
Which of the following describes a concept that requires using a combination of an ID, a password, and a biometric?
Multifactor AuthenticationAuthentication FactorsSecurity ConceptsBiometrics - Question #573Mobile devices
A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even...
Smartphone troubleshootingOS updatesStorage managementPerformance issues - Question #574Security
A SOHO wireless router needs to be configured so incoming traffic is only allowed on specified ports. Which of the following is the best way for the technician to accomplish this t...
SOHO router securityPort managementUPnPNetwork security configuration - Question #575Software Troubleshooting
The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do fir...
Mobile device troubleshootingApplication crashesUnresponsivenessFirst step troubleshooting