220-1102 · Question #531
A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another…
The correct answer is D. Install a trusted browser. After uninstalling a suspicious browser installed from an untrusted source, the user should install a trusted browser to ensure web browsing safety and functionality. The described symptoms indicate potential malware or unwanted software, necessitating a fresh and secure…
Question
A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?
Options
- ADelete the browser cookies and history.
- BReset all browser settings.
- CChange the browser default search engine.
- DInstall a trusted browser.
How the community answered
(39 responses)- A3% (1)
- B5% (2)
- C10% (4)
- D82% (32)
Why each option
After uninstalling a suspicious browser installed from an untrusted source, the user should install a trusted browser to ensure web browsing safety and functionality. The described symptoms indicate potential malware or unwanted software, necessitating a fresh and secure browser installation.
Deleting cookies and history is a minor cleanup step and will not address potential malware or system-wide browser hijacking caused by the suspicious installation.
Resetting browser settings might help if the issue was only misconfiguration, but in this scenario of an unsolicited, potentially malicious browser, a full re-installation from a trusted source is necessary.
Changing the default search engine is a symptom of the problem, not the root cause. This action alone will not remove the underlying malware or adware that caused the redirection.
The symptoms (browser not working, redirected searches) strongly suggest malware or an adware infection from the unsolicited USB drive. After uninstalling the suspicious browser, installing a trusted browser ensures the user has a clean and secure application for internet access, rather than attempting to fix a potentially compromised system with a bad installation.
Concept tested: Malware remediation after suspicious software installation
Source: https://learn.microsoft.com/en-us/windows/security/threat-protection/malware-removal/
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