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220-1102 · Question #538

A user is experiencing the following issues with Bluetooth on a smartphone: - The user cannot hear any sound from a speaker paired with the smartphone. - The user is having issues synchronizing data f

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Software Troubleshooting

Question

A user is experiencing the following issues with Bluetooth on a smartphone:

  • The user cannot hear any sound from a speaker paired with the

smartphone.

  • The user is having issues synchronizing data from their smart watch,

which is also connected via Bluetooth. A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

Options

  • ARestart the smartphone.
  • BReset the network settings.
  • CUnpair the Bluetooth speaker.
  • DCheck for system updates.

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Topics

#Bluetooth#Troubleshooting#Mobile devices#Connectivity
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