220-1102 Question #538: Real Exam Question with Answer & Explanation

Question

A user is experiencing the following issues with Bluetooth on a smartphone: - The user cannot hear any sound from a speaker paired with the smartphone. - The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth. A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

Options

• ARestart the smartphone.
• BReset the network settings.
• CUnpair the Bluetooth speaker.
• DCheck for system updates.

Explanation

Given that multiple Bluetooth devices are experiencing issues despite being paired and basic checks performed, restarting the smartphone is the next logical troubleshooting step. A restart can resolve temporary software glitches or memory issues affecting Bluetooth functionality.

Common mistakes.

• B. Resetting network settings would clear Wi-Fi passwords and other network configurations, but it's a more drastic step than a simple restart and might not be necessary if the issue is a temporary Bluetooth service glitch.
• C. Unpairing the Bluetooth speaker would only address the speaker issue and not the smartwatch synchronization problem, and re-pairing might be a later step if a restart doesn't work.
• D. Checking for system updates is a good long-term maintenance step but is less immediate than a restart for resolving current, multiple-device Bluetooth issues caused by a temporary software state.

Concept tested. Basic troubleshooting for mobile device connectivity

Reference. https://support.google.com/android/answer/7384074

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