220-1102 Exam Questions

Which of the following combinations meets the requirements for mobile device multifactor authentication?

A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of...

A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but...

A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user a...

A technician is installing RAM in a new workstation and needs to protect against electrostatic discharge. Which of the following will best resolve this concern?

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop: Which of the following should the techn...

Which of the following is the most likely to use NTFS as the native filesystem?

A user is unable to access several documents saved on a work PC. A technician discovers the files were corrupted and must change several system settings within Registry Editor to c...

After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent...

Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?

A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

A new spam gateway was recently deployed at a small business. However, users still occasionally receive spam. The management team is concerned that users will open the messages and...

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting inf...

A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action fo...

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply with regulatory requirements. Which of th...

Which of the following file extensions should a technician use for a PowerShell script?

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer. Which of the following security measures should th...

A user reports that an air-gapped computer may have been infected with a virus after the user transferred files from a USB drive. The technician runs a computer scan with Windows D...

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Choose two.)

A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technicia...

A technician needs to configure security settings on a Windows 10 workstation. Which of the following should the technician configure to limit password attempts?

Which of the following protocols supports fast roaming between networks?

A technician is setting up a SOHO router in a user's home. The user wants the router to be configured to prevent access to malicious content and apply internet access protection. W...

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, includ...

A developer reports that a workstation's database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the...

A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of...

Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

A user recently purchased a second monitor and wants to extend the Windows desktop to the new screen. Which of the following Control Panel options should a technician adjust to hel...

Which of the following commands can a technician use to get the MAC address of a Linux distribution?

A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Wh...

A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?

A technician is installing software on a user's workstation. The installation fails due to incompliance with the HCL. Which of the following components is most likely causing the i...

Which of the following items require special e-waste recycling? (Choose two.)

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour and performance is severely degraded. Which of the fo...

A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an e...

Which of the following features can be used to ensure a user can access multiple versions of files?

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why t...

A user's Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools shoul...

A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

A Linux technician needs a filesystem type that meets the following requirements: - All changes are tracked. - The possibility of file corruption is reduced. - Data recovery is eas...

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a techn...

A user reports being unable to access a sports team's website on an office computer. The administrator tells the user this blocked access is intentional and based on company guidel...

Which of the following authentication types is the most secure?

A technician is manually updating Windows workstations. Each workstation is currently running Windows Pro in a workgroup environment. Which of the following changes can the technic...

A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps sho...

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MAC snap-ins should the technician launch next to conti...

A technician needs to back up a small business's entire network that includes ten workstations. Which of the following methods should the technician use to safely and securely back...

A technician wants to update the local security policies on a Windows machine but is unable to launch the expected snap-in. Which of the following is the most likely reason?

Which of the following is also known as something you know, something you have, and something you are?