An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of…

Configuring the firewall can help prevent network-based attacks, but it doesn't directly address user actions that lead to repeated malware infections.

Restoring the system from backups removes the current infection but doesn't prevent the user from re-introducing malware through the same behaviors.

Educating the end user is critical because repeated infections often stem from user behavior, such as clicking malicious links, downloading questionable files, or using insecure practices. Training the user on safe computing habits can significantly reduce future infection risks that technical solutions alone cannot fully address.

Updating the antivirus program is a standard security practice, but if infections persist, it implies the existing AV isn't sufficient or user behavior is bypassing it.