A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following…

FTP (File Transfer Protocol) is used for transferring files between computers, not for remote control of a graphical desktop.

Remote Desktop Protocol (RDP) is a proprietary protocol developed by Microsoft that provides a graphical interface to connect to another computer over a network connection. It allows a user to control a remote computer with a full graphical desktop experience, as if they were sitting in front of it, which is ideal for remote technical support on Windows PCs.

SSH (Secure Shell) provides a secure command-line interface for remote access to servers and network devices, but not a full graphical desktop experience like RDP.

VNC (Virtual Network Computing) provides remote graphical desktop access, but RDP is the primary and preferred tool for secure remote access to Windows PCs in corporate environments.