220-1102 Question #476: Real Exam Question with Answer & Explanation

Question

A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

Options

• ARestart the phone.
• BReimage the OS.
• CReinstall the application.
• DClear the cache.

Explanation

Intermittent application crashes on a smartphone after a long storage period often indicate data corruption or outdated cached information, making clearing the cache the logical first step.

Common mistakes.

• A. Restarting the phone might temporarily clear some active memory issues but does not address potentially corrupted persistent cache data that could be causing intermittent crashes.
• B. Reimaging the OS is a drastic step, usually reserved for severe system corruption or unresolvable issues, and is not the first troubleshooting step for a single intermittently crashing application.
• C. Reinstalling the application is a more involved step than clearing the cache and should typically be attempted after cache clearing if the issue persists, as it may also mean losing app data or settings.

Concept tested. Troubleshooting mobile application crashes - clear cache

Reference. https://support.google.com/android/answer/3206005?hl=en

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