220-1102 Question #517: Real Exam Question with Answer & Explanation

Question

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

Options

• AScan for malware and ransomware.
• BPerform a system restore.
• CCheck the network utilization.
• DUpdate the antivirus software.

Explanation

The described symptoms (slow performance, website redirection, random pop-ups) are classic indicators of a malware or adware infection, making an immediate scan the primary diagnostic and remediation step.

Common mistakes.

• B. Performing a system restore is a remediation step that should typically follow an initial scan and malware identification, as an infected system restore point might reintroduce the malware.
• C. While high network utilization can be a symptom of malware, checking it is a diagnostic step, not the primary action to address the root cause, which in this case points strongly to malware.
• D. Updating antivirus software is an important preparatory step, but the first active measure in this scenario is to initiate a scan to detect and potentially remove the already present infection.

Concept tested. Malware troubleshooting and remediation

Reference. https://support.microsoft.com/en-us/windows/how-to-remove-malware-from-your-pc-0bad5791-7c05-4c07-862d-a26ef7d3d19e

No community discussion yet for this question.