220-1102 Question #499: Real Exam Question with Answer & Explanation

The correct answer is A: Event Viewer. The Event Viewer is the most appropriate Microsoft tool to determine the root cause of an unexpected system shutdown, as it records system events, errors, and warnings.

Software Troubleshooting

Question

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

Options

AEvent Viewer
BSystem Configuration
CDevice Manager
DPerformance Monitor

Explanation

The Event Viewer is the most appropriate Microsoft tool to determine the root cause of an unexpected system shutdown, as it records system events, errors, and warnings.

Common mistakes.

B. System Configuration (msconfig) is used to manage startup programs and services, not to diagnose past system crashes.
C. Device Manager displays and allows management of hardware devices, but it does not log system events leading to a shutdown.
D. Performance Monitor tracks real-time system performance metrics, but it does not record historical events or error logs related to crashes.

Concept tested. Windows Event Viewer for troubleshooting

Reference. https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/eventvwr

Topics

#Event logs#System crashes#Troubleshooting tools#Windows diagnostics

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