220-1102 · Question #499
A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset…
The correct answer is A. Event Viewer. The Event Viewer is the most appropriate Microsoft tool to determine the root cause of an unexpected system shutdown, as it records system events, errors, and warnings.
Question
A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?
Options
- AEvent Viewer
- BSystem Configuration
- CDevice Manager
- DPerformance Monitor
How the community answered
(20 responses)- A90% (18)
- B5% (1)
- D5% (1)
Why each option
The Event Viewer is the most appropriate Microsoft tool to determine the root cause of an unexpected system shutdown, as it records system events, errors, and warnings.
The Event Viewer provides logs of system events, including critical errors, warnings, and information messages, which can help pinpoint the exact cause of a system shutdown or crash by reviewing the timestamps around the incident.
System Configuration (msconfig) is used to manage startup programs and services, not to diagnose past system crashes.
Device Manager displays and allows management of hardware devices, but it does not log system events leading to a shutdown.
Performance Monitor tracks real-time system performance metrics, but it does not record historical events or error logs related to crashes.
Concept tested: Windows Event Viewer for troubleshooting
Source: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/eventvwr
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