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220-1102 · Question #488
220-1102 Question #488: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?
Options
- AAsk the user for the model number of the hardware.
- BOffer a temporary replacement device to the user.
- CSubmit the issue to the manufacturer.
- DRemotely install updates to the device driver.
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Topics
#Help Desk Procedures#Troubleshooting Steps#Hardware Identification#Initial Response