220-1102 · Question #819
A workstation's hard drive is making loud noises, applications are running slowly, and the workstation is rebooting unexpectedly. Which of the following should the technician do first to begin…
The correct answer is D. Run CHKDSK. The correct answer is D. Run CHKDSK. The symptoms - loud noises, slow performance, and unexpected reboots - strongly suggest a failing or corrupted hard drive. CHKDSK (Check Disk) scans the drive for file system errors and bad sectors, providing diagnostic information to…
Question
A workstation's hard drive is making loud noises, applications are running slowly, and the workstation is rebooting unexpectedly. Which of the following should the technician do first to begin troubleshooting the issue?
Options
- APerform a System Restore.
- BOpen Disk Cleanup.
- CReplace the hard drive.
- DRun CHKDSK.
How the community answered
(24 responses)- A17% (4)
- B4% (1)
- C4% (1)
- D75% (18)
Explanation
The correct answer is D. Run CHKDSK. The symptoms - loud noises, slow performance, and unexpected reboots - strongly suggest a failing or corrupted hard drive. CHKDSK (Check Disk) scans the drive for file system errors and bad sectors, providing diagnostic information to confirm the issue before any destructive or costly action is taken. This aligns with the troubleshooting principle of identifying the problem before acting. System Restore (A) and Disk Cleanup (B) do not diagnose hardware failures. Replacing the drive (C) is premature without first confirming the diagnosis.
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