220-1102 Question #818: Real Exam Question with Answer & Explanation

Question

A technician, who is completing hardware upgrades at a company, is approached by a user who submitted a computer upgrade request. After checking the list of offices to upgrade, the technician finds that the user's office is not listed for an upgrade. Which of the following actions should the technician take next?

Options

• AAsk the company's human resources department to address the issue.
• BNotify the project manager about the user's concern.
• CTell the user that this request is not on the list to be upgraded.
• DAsk the user's supervisor if the technician should upgrade the computer.

Explanation

{"question_number": 4, "explanation": "The correct answer is B. Notify the project manager about the user's concern. In a structured IT project, the project manager owns the scope, schedule, and task list. When a discrepancy arises - such as a user believing they should receive an upgrade that is not on the list - the correct escalation path is to the project manager, who can verify whether it was an oversight or an intentional exclusion and take appropriate action. Contacting HR (A) is not relevant to IT upgrade scheduling. Telling the user the request is not listed (C) is abrupt and bypasses proper escalation. Asking the user's supervisor (D) oversteps the technician's authority and bypasses the project structure.", "generated_by": "claude-sonnet", "llm_judge_score": 4}

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