CompTIA
220-1102 · Question #818
A technician, who is completing hardware upgrades at a company, is approached by a user who submitted a computer upgrade request. After checking the list of offices to upgrade, the technician finds th
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Operational Procedures
Question
A technician, who is completing hardware upgrades at a company, is approached by a user who submitted a computer upgrade request. After checking the list of offices to upgrade, the technician finds that the user's office is not listed for an upgrade. Which of the following actions should the technician take next?
Options
- AAsk the company's human resources department to address the issue.
- BNotify the project manager about the user's concern.
- CTell the user that this request is not on the list to be upgraded.
- DAsk the user's supervisor if the technician should upgrade the computer.
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Topics
#Operational procedures#Project management#Escalation procedures#Communication