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220-1102 · Question #428

A user's workstation is failing to load. An analyst inspects the workstation and sees a message that states there is no bootable device. Which of the following should the analyst do first?

The correct answer is B. Verify drive readability in the BIOS. When a workstation fails to boot with a 'no bootable device' message, the first step is to verify if the BIOS recognizes the storage drive.

Hardware and network troubleshooting

Question

A user's workstation is failing to load. An analyst inspects the workstation and sees a message that states there is no bootable device. Which of the following should the analyst do first?

Options

  • AReimage the machine back to factory defaults.
  • BVerify drive readability in the BIOS.
  • CSelect safe mode when the machine begins booting.
  • DBoot to a Linux live image.

How the community answered

(58 responses)
  • A
    3% (2)
  • B
    76% (44)
  • C
    16% (9)
  • D
    5% (3)

Why each option

When a workstation fails to boot with a 'no bootable device' message, the first step is to verify if the BIOS recognizes the storage drive.

AReimage the machine back to factory defaults.

Reimaging the machine should be a last resort after extensive troubleshooting, as it erases data and is premature when the boot drive itself might not even be detected.

BVerify drive readability in the BIOS.Correct

The 'no bootable device' error indicates that the system's BIOS or UEFI firmware cannot find an operating system to load. The most immediate and fundamental check is to enter the BIOS/UEFI settings to ensure that the hard drive or SSD is detected and listed as a bootable device, as this can reveal hardware connection issues or drive failures before attempting more complex software-based troubleshooting.

CSelect safe mode when the machine begins booting.

Selecting safe mode requires the operating system to begin loading, which is not possible if the system cannot even find a bootable device.

DBoot to a Linux live image.

Booting to a Linux live image can be a diagnostic step later, but the most fundamental first step is to check if the hardware (the drive) is even recognized by the system's firmware, which is done in the BIOS/UEFI.

Concept tested: Troubleshooting no bootable device

Source: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/windows-boot-issues-troubleshooting

Topics

#Boot failure#No bootable device#BIOS/UEFI#Hardware detection

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