220-1102 · Question #767
A customer recently upgraded their computer to the latest Windows version and is now having issues with the display. The icons and text are too large, and the colors are not accurate. Which of the…
The correct answer is B. Device Manager. When a customer experiences display issues such as large icons and inaccurate colors after a Windows upgrade, the most appropriate Control Panel option to address these issues is "Device Manager." The technician can use Device Manager to check and update display drivers, which…
Question
A customer recently upgraded their computer to the latest Windows version and is now having issues with the display. The icons and text are too large, and the colors are not accurate. Which of the following Control Panel options should the technician adjust to help the customer?
Options
- AEase of Access
- BDevice Manager
- CNetwork and Sharing Center
- DPrograms and Features
How the community answered
(42 responses)- A5% (2)
- B81% (34)
- C2% (1)
- D12% (5)
Explanation
When a customer experiences display issues such as large icons and inaccurate colors after a Windows upgrade, the most appropriate Control Panel option to address these issues is "Device Manager." The technician can use Device Manager to check and update display drivers, which are often the cause of such problems after an OS upgrade. Updating or reinstalling the correct drivers can help resolve display resolution and color issues.
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