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220-1102 · Question #522

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MAC snap-ins should the technician launch next to continue…

The correct answer is A. gpedit.msc. To troubleshoot application update issues potentially caused by system policies, the technician should launch gpedit.msc to check the local group policy settings.

Software Troubleshooting

Question

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MAC snap-ins should the technician launch next to continue troubleshooting the issue?

Options

  • Agpedit.msc
  • Bperfmon.msc
  • Cdevmgmt.msc
  • Deventvwr.msc

How the community answered

(34 responses)
  • A
    82% (28)
  • B
    12% (4)
  • C
    3% (1)
  • D
    3% (1)

Why each option

To troubleshoot application update issues potentially caused by system policies, the technician should launch gpedit.msc to check the local group policy settings.

Agpedit.mscCorrect

gpedit.msc launches the Local Group Policy Editor, which allows a technician to review and modify local computer and user policies that can restrict software installations, updates, or access to certain system functions. Policy restrictions could prevent applications from updating or installing necessary components.

Bperfmon.msc

perfmon.msc launches the Performance Monitor, which is used for analyzing system performance data, not for configuring application update policies.

Cdevmgmt.msc

devmgmt.msc launches the Device Manager, which is used to manage hardware devices and their drivers, not for troubleshooting application update issues.

Deventvwr.msc

eventvwr.msc launches the Event Viewer, which shows system, security, and application logs, useful for identifying errors but not for directly configuring update policies.

Concept tested: Windows Local Group Policy Editor usage

Source: https://learn.microsoft.com/en-us/windows/client-management/group-policy-editor

Topics

#Application Troubleshooting#Windows Troubleshooting Tools#Group Policy#MMC Snap-ins

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