220-1102 · Question #505
A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the…
The correct answer is A. Scan the system for malware. Given the symptoms of slow boot, crashing applications, and app installation from a third-party website on an Android device, scanning the system for malware is the most crucial diagnostic step.
Question
A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?
Options
- AScan the system for malware.
- BClear the web browser cache.
- CEnroll the device in an MDM system.
- DConfirm the compatibility of the applications with the OS.
How the community answered
(16 responses)- A81% (13)
- B13% (2)
- D6% (1)
Why each option
Given the symptoms of slow boot, crashing applications, and app installation from a third-party website on an Android device, scanning the system for malware is the most crucial diagnostic step.
Installing applications from third-party websites (sideloading) is a common vector for malware infection on Android devices, and the reported symptoms of slow boot and app crashes are highly indicative of malware or viruses interfering with system operations.
Clearing the web browser cache might improve browser performance but would not address system-wide slow boot or app crashes caused by malicious applications.
Enrolling the device in an MDM system is for centralized management and security policies, but it's not a diagnostic step for existing infection issues.
While compatibility could be an issue for individual apps, the system-wide symptoms and third-party app source point more strongly to malware as the primary cause rather than simple incompatibility.
Concept tested: Mobile device malware troubleshooting
Source: https://support.google.com/android/answer/9053075?hl=en
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