CompTIA
220-1102 · Question #550
A technician is on site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the fol
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Operational Procedures
Question
A technician is on site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to best handle the situation?
Options
- AInsist that the customer is correct and document the concern.
- BListen to the customer and do not speak at all.
- CEscalate the issue to the next tier.
- DApologize and ask what would help resolve the issue.
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Topics
#Customer service#Communication skills#Conflict resolution#Professionalism