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220-1102 · Question #564

220-1102 Question #564: Real Exam Question with Answer & Explanation

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Software Troubleshooting

Question

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Choose two.)

Options

  • AUninstall the game application.
  • BPerform a factory reset of the device.
  • CConnect the device to an external charger.
  • DInstall the latest security patches.
  • EClear the application's cache.
  • FEnable the device's built-in anti-malware protection.

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Topics

#Mobile device troubleshooting#Malware removal#Application management#Security patches
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